2024-06-10
This Privacy Policy explains how PixTuner ("we," "us," or "our"), might collect, store, use, and share ("process") your information when you access or use our services ("Services"), including the following:
By using our Services, you confirm that you are at least 18 years old, or the minimum age required by applicable laws, or have verified parental/guardian consent. If we discover any personal information collected from a minor without proper consent, we will promptly delete it from our databases. If you believe we have collected personal information from a minor, please contact us at [email protected].
We collect and process personal data based on how you interact with our App and Services, the features you use, and the information you choose to provide. This may include data you submit directly or data collected through service providers acting on our behalf. All information is processed solely to provide and improve our services in accordance with this policy. We may also receive limited data from third-party sources such as marketing partners or social media platforms, as permitted by their privacy policies.
We do not process sensitive personal data and we do not sell, trade, or rent your personal data to third parties.
a. Account Information: When you create an account, we may collect your name, email address, username, and password to authenticate your identity and manage your account. If you sign in using a third-party service (e.g., Apple ID), we may receive limited information such as your name and email address in accordance with that service's privacy settings. You are responsible for securing your login credentials.
b. Payment: We do not collect or store payment information directly. Payments are processed securely by third-party providers who may collect your name, billing address, email, and payment method details. We do not control or access this data.
c. Communications: When you contact us for support, feedback, or inquiries, we collect the content of your messages and related contact information to respond appropriately.
d. User Content: When you use the App, you may provide content related to your use of our services. This content may contain personal data, either deliberately or inadvertently. We process this data solely to provide our services and to improve the functionality and performance of the App. We encourage you not to include any sensitive or personal information in your content. You are solely responsible for the content you submit through the App.
e. Optional Data: You may also provide optional information when participating in surveys, contests, beta features, or similar interactions.
We strongly advise against including any sensitive personal data (e.g., health data, biometric data, racial or ethnic origin, political opinions) in the content you submit, including prompts or messages.
All information you provide is processed in accordance with this policy and applicable data protection laws.
a. We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.
b. When you access or use our App and Services, our servers automatically collect service-related, diagnostic, usage, and performance information, which we record in log files. This data may vary depending on how you interact with us. It may include your IP address, device details, browser type, and settings, as well as information about your activities within the Services (such as pages and files viewed, searches conducted, and other actions you take, such as which features you use). Additionally, device event information, such as system activity, error reports (commonly referred to as "crash dumps"), and hardware settings, may also be included in this log data.
c. Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.
2.1. We process your information in compliance with data protection laws to provide, improve, and communicate about our Services, as well as fulfill legal obligations. We may share your information with trusted third parties for these purposes and store it securely for as long as necessary.
2.2. We process your information for various reasons, including account management, providing Services, responding to inquiries, sending administrative updates, handling orders and payments, gathering feedback, sending marketing communications (based on your preferences), and ensuring the security of our Services (e.g., fraud prevention).
We process your personal information only when necessary, and in compliance with applicable laws. Our legal bases for processing your data include your consent, the performance of contractual obligations, legal requirements, the protection of your rights, and our legitimate business interests.
Under the General Data Protection Regulation (GDPR) and other relevant laws, we may rely on the following legal bases to process your data:
We may share your data with trusted vendors, contractors, and service providers who need access to perform services on our behalf. These third parties are contractually obligated to protect your information and use it only as directed by us.
To deliver core functionality, we may transmit user input and related data to third-party AI providers for content generation. These providers may process and temporarily store this data in accordance with their own privacy policies. We do not control their data handling practices and encourage you to review their terms directly. By using the App, you acknowledge and consent to this data sharing.
The App and Services may include links to third-party websites, services, or apps, as well as third-party advertisements. We do not guarantee these third parties and are not liable for any loss or damage resulting from their use. Links to third-party sites do not imply endorsement by us. We are not responsible for the content, privacy practices, or policies of third parties. Please review their policies and contact them directly with any questions.
Due to our global operations, your data may be processed and shared internationally with our subcontractors and partners as described in this policy. This may involve transferring your information to computers located outside of your jurisdiction, including our servers in the United States, where data protection laws may differ. We implement appropriate safeguards for these transfers, including standard contractual clauses adopted by the European Commission, and other necessary measures to comply with applicable laws. By consenting to this privacy policy and submitting your information, you agree to these international transfers. We are committed to safeguarding your personal information per this policy and relevant data protection laws.
7.1. We will retain your personal information only as long as necessary to provide the Services and for any legal or business requirements, such as maintaining an active account.
7.2. We may retain certain data to comply with legal obligations or resolve disputes, even after you request deletion, such as for accounting or regulatory reasons.
7.3. Once we no longer have a legitimate business need, we will either delete or anonymize your data. If deletion isn't immediately possible (e.g., due to backup storage), we will securely isolate the data until deletion is feasible.
We are committed to ensuring the security of your information and have implemented appropriate technical and organizational measures to safeguard it. These measures are designed to prevent unauthorized access, disclosure, alteration, or destruction of your personal data. However, it's important to note that no method of transmission over the Internet or electronic storage is entirely foolproof, and therefore we cannot guarantee absolute security. By using our Services, you acknowledge and accept that the security of your information is subject to inherent risks.
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. These rights may include: the right to access, right to rectification, right to erasure, right to withdraw consent, etc. The easiest way to exercise your rights is by contacting us at [email protected]. We will consider and act upon any request following applicable data protection laws.
If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. However, please note that this will not affect the lawfulness of the processing before its withdrawal, nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us. You will then be removed from the marketing lists; however, we may still communicate with you, for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.
If you would at any time like to review or change the information in your account, you can contact us using the contact information provided. If you would like to terminate your account, you can log in to your account settings and terminate your account or contact our support department. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and policies, and comply with applicable legal requirements.
10.1. This section of the policy applies to you if you are located in the United States. In certain U.S. states, you have additional rights afforded to them under applicable state privacy laws, including the California Consumer Privacy Act as amended by the California Privacy Rights Act, the Colorado Privacy Act, the Connecticut Data Privacy Act, the Utah Consumer Privacy Act, the Virginia Consumer Data Protection Act, etc.
a. Rights in respect of your personal information: These state privacy laws give resident users various rights with respect to the personal information we collect, including the right to (subject to applicable law and certain limitations):
b. Exercising your rights: To exercise your rights under applicable privacy laws, please contact us at [email protected]. We will authenticate your request using the email address associated with your account. In some cases, we may require proof of residency to process your request.
Depending on the applicable state law and the nature of your request, we will take the necessary steps to fulfill your request, which may include providing access to, correction of, or deletion of your personal data, or opting you out of the sale or sharing of your personal information.
Please note that we are not responsible for any notices that are not properly labeled, sent, or lack complete information. Additionally, this opt-out request does not apply to disclosures of personal data for purposes other than direct marketing, such as those required for legal obligations or other lawful purposes.
We do not knowingly collect or solicit personal information from children under the age of 13 in the United States or under the age of 16 in the European Union. If we become aware that we have unintentionally collected such information, we will take steps to delete it as soon as possible. If you are a parent or guardian and believe we have collected personal information from a child under the age of 13 (US), 16 (EU), or the minimum age required by applicable data privacy laws in your country, please contact us to request its removal.
12.1. Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy. For more information about DNT, please visit All About DNT.
We may update this privacy policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy policy frequently.
If you have any inquiries or feedback regarding this policy, or if you wish to exercise your privacy rights, please feel free to reach out to us via email at [email protected].
PixTuner